Refund & Returns
Overview
All sales are final. If a product arrives damaged or does not arrive at all, we may be able to issue a refund.
Disclaimer: Not all prints will be the exact size listed, as the ratio may be different for certain art pieces.
To be eligible for a return, your item must be in the original packaging with no additional signs of damage, besides any potential damage which occurred during transit.
Non-returnable situations:
- Not what was expected (print size, print material, etc.)
- Ordered (wrong) print by mistake
- No longer wanted or needed
Please read item description carefully before purchasing.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refund & Exchange Approval
Once your damaged or defective item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or replacement item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If approved for a replacement item, we will ship out a replacement of the same item originally ordered to the provided address. It may take longer to arrive depending on where you are located.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at rachaelpatron@gmail.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded, even if damaged upon arrival.
Exchanges
We only replace items if they are defective or damaged and originally bought at full price. If you need to exchange it for the same item, send me an email at rachaelpatron@gmail.com with your inquiry.
Shipping returns
To return your product, you should mail your product to: 2200 Eastridge Loop #731682, San Jose, CA 95173.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We don’t guarantee that we will receive your returned item. In the case that we do not receive your item, we will not be able to issue a refund or replacement item.
Need help?
Contact me at rachaelpatron@gmail.com for questions related to refunds, replacements, and returns.